- What does the 12-month retainer cost?
- We publish an anchor of $1,000/month × 12 months ($12,000 total) in USD. Exact capacity and deliverables are confirmed on a fit call across the lanes you need.
- Is the client portal and free account really free?
- Yes. You can create an organization and use onboarding tasks, tickets, and contracts without a paid service contract. Retainers are optional when you want dedicated monthly capacity.
- What is included in monthly retainer capacity?
- After we align on scope, your retainer buys predictable monthly execution across the service lines we agree on—typically a mix of IT & platform, design & brand, and/or product development.
- Which regions and timezones do you support?
- We are remote-first and work in English with overlap for US and UK business hours. Other regions by arrangement if schedules align.
- What currency do you bill in?
- We typically bill in US dollars (USD). Other currencies by arrangement during contracting.
- How do I move from a free account to a retainer?
- Use Discuss retainer in the header or /hire (no signup required), book through Contact, or complete project onboarding after signup—we receive your brief as a lead and follow up directly.
- Can we start with something smaller than a 12-month retainer?
- Yes. On discovery calls we often propose a paid audit ($500–$2,500, 1–2 weeks) or a 1-month pilot with capped scope before framing a longer partnership. See the Start smaller section on this page.